Support



    Basic Setup:
  • Setup Availability
  • Schedule your first appointment
  • Set timezone, date and time format
  • Sync with your Google calendar
  • Sync with your Microsoft Outlook Calendar
  • Integrate your Twilio account
  • Integrate your Pabbly account
  • Embed in your website
  • Online meetings - Zoom, Google Meet
  • Setup branding
  • Email reminders
  • Custom Booking Form
  • Customize emails
  • Customize your page
  • Redirect URL/ Thank you page
  • Advanced:
  • Secret meetings / Private events
  • Offline meetings
  • Coupon codes / vouchers
  • Webhooks
  • Setup group bookings
  • CNAME - Custom domain
  • Whitelabel SMTP
  • SMS Reminder
  • Team plan / Agency plan tutorials:
  • Team/Agency plan
  • Create your team
  • Invite your team to Probooking
  • Assign roles & permissions
  • Team pages
  • Admin dashboard
  • FAQs
  • Reschedule / Cancel appointment option
  • Paid appointments
  • Set time off
  • Why I can't see my booking types
  • What's new in Probooking 2.0
  • What's new in probooking 2.0
  • Book an appointment on the behalf of your clients
  • Advanced appointment settings
  • Video description

Set your weekly and day-wise schedule

Step 1: Create or edit the schedule

Step 2: Set your weekly availability

Step 3: Assign schedule to appointment type

Save the settings

Customize day-wise availability

- Click on "Add"

- Select dates and respective availability

- Result: Date override got added

Sync with your Google calendar

2-way Google Sync so you are never double booked

Step by step tutorial

Click "Allow"

Step 3: Check calendar conflicts

Select calendars which you want Probooking to check for blocking availability

Final check - In Google calendar

Note: Only busy events are blocked from your Google calendar

Now your Google calendar is set up, you are ready to start scheduling appointments!

2-way Outlook calendar sync so you are never double booked

Step by step tutorial

Click "Yes"

Check calendar conflicts

Step 4: Select calendars which you want Probooking to check blocking availability

Final check - In outlook calendar

Note: Only busy events are blocked from your outlook calendar

Now your outlook calendar is set up, you are ready to start scheduling availability!

Step by step tutorial

Click on integrations

Go to meetings and payments

Click connect in Twilio

    Enter your:

  • Account ID,
  • Account (Auth) Token,
  • Phone number,
  • Testing phone number

Click 'check and save'

Embed/ Integrate Probooking calendar in your website

Automate Zoom/ Google Meeting creation on booking

You can set multiple reminders for each appointment type in Probooking

Step 1: Go to appointment type

Select the appointment type want to apply reminders on

Step 2: Select "Custom Emails"

Select email reminders option

Step 3: Switch on email reminder and click on "+" to add multiple reminder times

Final Step: Customize the email reminder subject and body then save

Go to "Booking Form" tab

To add new question click on "+ Add new questions"

Type the question, Select the question type

Now click on add and save your progress

Step 1: Go to the appointment types tab

Step 2: Select an existing appointment type or create a new one

Now simply select the email you want to customize

Personalize Emails:

You can personalize emails with your customer name, booking types, etc

To do this use tags

And you have successfully customized your email! 😎

Redirect your clients to your website/ thank you page after booking

How to set?

Step 1: Select the appointment type

Step 2: Select tab 1 and scroll to the bottom

Step 3: Enter full URL (with https/http)

example: https://getprobooking.com/

Step 4: Save

Step 1: Select the appointment type

Step 2: Check the "Secret meeting"

Step 3: Scroll to bottom and save it

Step 1: Create a new coupon

Modal opens up - fill the details as explained below

After saving it looks like below

Step 2: Go to integrations tab and connect Stripe or PayPal

Step 3: Go to "Appointment types" and edit the appointment type of your choice

Scroll below in the first tab

There you will find Payment settings

Select your desired payment gateway

Options explained:

  • Stripe - Your client gets to pay using a credit/debit card
  • PayPal - Your client gets the opinion to pay using Paypal
  • Stripe/PayPal - If you want your client to get both pay options (credit/debit card and PayPal)
  • Offline - If you want to collect offline payments or on your own

Result:

your client will see the following when booking

Your client will apply the coupon code and pay according to their preference.

Now you have 3 options for webhook links:

  • On new booking - for new booking
  • Booking rescheduled - when a booking is rescheduled
  • Booking cancelled

Now you've 3 options for webhook links:

  • On new booking - For new booking
  • Booking - rescheduled - When a booking is rescheduled
  • Booking cancelled - when a booking is cancelled

Now enter your webhook link and click on the "Test & save" button

Result: On new booking, your webhook will be excited!

In the second tab.

  • Select "Group session" under "appointment types"
  • Add participants in "No of participants fields"

Scroll to the bottom and save

Hooray group session setup is complete! 🙂

With Cname: Your clients will see your domain instead of the Probooking URL

Full step by step video tutorial

Full step by step image tutorial

In Probooking dashboard

Create CNAME record in your hosting provider

How it looks like:

Result: your CNAME will redirect to your Probooking page with "Not Secure"

SSL:

To get SSL activated please support email: [email protected]

SSL is generally in around 24 - 48 hrs time

Step 1&2: Go to booking page > branding

Step 3: Scroll to the bottom

Step 4: Enter your SMTP details

Step 5: After successfully adding you will see your email added > click on save brand settings

Final result

To get Gmail SMTP: kinsta.com/blog/gmail-smtp-server/

To get Outlook SMTP: smallbusiness.chron.com/determine-smtp-server-outlook-54154.html

Reduce no shows by 40% with SMS reminders

TO setup SMS reminders

Step 1: Go to appointment type > Select the particular appointment type

Step 2: Navigate to "Custom Email" and select "SMS reminder"

Step 3: Set the timer and message > Save

Result:

Invitee will see "Phone number" field in booking form and will receive reminder at given number before the meeting

Step 1: Add user

Step 2: Click on "New user"

Step 3: Enter emails of your team members and invite

Now your team member will receive an email to signup

After signup, they will be added to your team members list

Every team member has their own separate workspace

Owners:

  • Owners can add/invite & remove team members
  • Have access to admin panel
  • Admins have access to admin panel
  • Admins can't add/remove users

What is admin panel

With the admin panel, team members can view/edit all team members information like:

  • Booking types
  • Availability
  • Branding
  • Bookings
  • Settings

To set roles and permissions

Go to "add users" > Click on 3 dot icon > "change role"

assign role and save

Let clients choose the team member they want to book meet with

Please noteL account with admin/owner permission will be able to use this feature

Your team page

Cheers

Manage all your clients/team members from 1 single dashboard

Please note: account with admin/owner permission will be able to use this feature

Step 1: In the sidebar > under admin management > Go to manage users

Step 2: Now here you get the option to → Select the team member and the feature you want to access for that particular team member/client

Step 3: Now from this admin dashboard you are able to manage the users

Step 1: Go to appointment types tab

Step 2: Select an existing appointment type or create a new one

In the first tab scroll to the bottom

Step 3: Check the option and save it

Select the appointment type which you want to accept payments for

Scroll below in the first tab

There you will find payment settings

Select your desired payment gateway

Options explained:

  • Stripe - Your client gets to pay using a credit/debit card
  • PayPal - Your client gets the opinion to pay using Paypal
  • Stripe/PayPal - If you want your client to get both pay options (credit/debit card and PayPal)
  • Offline - If you want to collect offline payments or on your own

Result: Your client will see payment options according to the payment option selected

Full video:

Step by step guide

Go to availability > edit/create schedule

Click on "Add"

Select your dates & click on delete icon

Now you see unavailable written, click on "submit"

Result: Time off added

Step 1: Make sure your appointment type is ON

Step 2: Make sure appointment type isn't - PRIVATE

Team/Agency Plan

Manage multiple team members/clients from 1 single dashboard

Sell it to your clients

How does it work?

Sneak peak video Cyber Monday offer

2x faster, easier and professional

Probooking is now 2 times faster, easier & more professional.

Core Additions:

Coupon Codes:

Now you can run promotions for services you offer.

Use cases: First-time discounts, black Friday discount, etc

Follow-up Emails:

Send follow-up emails thanking your clients or sending them

Helpful content.

Meeting Notes:

Add meeting notes so you know what the meeting is all about and are fully confident

Cancel / Reschedule Note

Add cancel/ reschedule note so you and your client know why the meeting got cancelled

Integrations

Multiple Google Calendar

Sync with your both personal and professional google calendar

Google Meet

KonnectzIT, Pabbly, Integrately

Why you need Probooking?

Step 1: Login > “One time Appointment”

Step 2: Fill in the details as shown below

Step 3: Click “create” to finalize the appointment

Add YouTube / Vimeo / VadooTV video to your Booking page

Step 1: Go to Appointment Type tab

Select the particular appointment type

Step 2: In tab 1 scroll below

Add VadooTv link and save

Sync with your Google calendar

2-way Google Sync so you are never double booked

Step by step tutorial

Click "Allow"

Step 3: Check calendar conflicts

Select calendars which you want Probooking to check for blocking availability

Final check - In Google calendar

Note: Only busy events are blocked from your Google calendar

Now your Google calendar is set up, you are ready to start scheduling appointments!

2-way Outlook calendar sync so you are never double booked

Step by step tutorial

Click "Yes"

Check calendar conflicts

Step 4: Select calendars which you want Probooking to check blocking availability

Final check - In outlook calendar

Note: Only busy events are blocked from your outlook calendar

Now your outlook calendar is set up, you are ready to start scheduling availability!

Step by step tutorial

Click on integrations

Go to meetings and payments

Click connect in Twilio

    Enter your:

  • Account ID,
  • Account (Auth) Token,
  • Phone number,
  • Testing phone number

Click 'check and save'

Embed/ Integrate Probooking calendar in your website

Automate Zoom/ Google Meeting creation on booking

You can set multiple reminders for each appointment type in Probooking

Step 1: Go to appointment type

Select the appointment type want to apply reminders on

Step 2: Select "Custom Emails"

Select email reminders option

Step 3: Switch on email reminder and click on "+" to add multiple reminder times

Final Step: Customize the email reminder subject and body then save

Go to "Booking Form" tab

To add new question click on "+ Add new questions"

Type the question, Select the question type

Now click on add and save your progress

Step 1: Go to the appointment types tab

Step 2: Select an existing appointment type or create a new one

Now simply select the email you want to customize

Personalize Emails:

You can personalize emails with your customer name, booking types, etc

To do this use tags

And you have successfully customized your email! 😎

Redirect your clients to your website/ thank you page after booking

How to set?

Step 1: Select the appointment type

Step 2: Select tab 1 and scroll to the bottom

Step 3: Enter full URL (with https/http)

example: https://getprobooking.com/

Step 4: Save

Step 1: Select the appointment type

Step 2: Check the "Secret meeting"

Step 3: Scroll to bottom and save it

Step 1: Create a new coupon

Modal opens up - fill the details as explained below

After saving it looks like below

Step 2: Go to integrations tab and connect Stripe or PayPal

Step 3: Go to "Appointment types" and edit the appointment type of your choice

Scroll below in the first tab

There you will find Payment settings

Select your desired payment gateway

Options explained:

  • Stripe - Your client gets to pay using a credit/debit card
  • PayPal - Your client gets the opinion to pay using Paypal
  • Stripe/PayPal - If you want your client to get both pay options (credit/debit card and PayPal)
  • Offline - If you want to collect offline payments or on your own

Result:

your client will see the following when booking

Your client will apply the coupon code and pay according to their preference.

Now you have 3 options for webhook links:

  • On new booking - for new booking
  • Booking rescheduled - when a booking is rescheduled
  • Booking cancelled

Now you've 3 options for webhook links:

  • On new booking - For new booking
  • Booking - rescheduled - When a booking is rescheduled
  • Booking cancelled - when a booking is cancelled

Now enter your webhook link and click on the "Test & save" button

Result: On new booking, your webhook will be excited!

In the second tab.

  • Select "Group session" under "appointment types"
  • Add participants in "No of participants fields"

Scroll to the bottom and save

Hooray group session setup is complete! 🙂

With Cname: Your clients will see your domain instead of the Probooking URL

Full step by step video tutorial

Full step by step image tutorial

In Probooking dashboard

Create CNAME record in your hosting provider

How it looks like:

Result: your CNAME will redirect to your Probooking page with "Not Secure"

SSL:

To get SSL activated please support email: [email protected]

SSL is generally in around 24 - 48 hrs time

Step 1&2: Go to booking page > branding

Step 3: Scroll to the bottom

Step 4: Enter your SMTP details

Step 5: After successfully adding you will see your email added > click on save brand settings

Final result

To get Gmail SMTP: kinsta.com/blog/gmail-smtp-server/

To get Outlook SMTP: smallbusiness.chron.com/determine-smtp-server-outlook-54154.html

Reduce no shows by 40% with SMS reminders

TO setup SMS reminders

Step 1: Go to appointment type > Select the particular appointment type

Step 2: Navigate to "Custom Email" and select "SMS reminder"

Step 3: Set the timer and message > Save

Result:

Invitee will see "Phone number" field in booking form and will receive reminder at given number before the meeting

Step 1: Add user

Step 2: Click on "New user"

Step 3: Enter emails of your team members and invite

Now your team member will receive an email to signup

After signup, they will be added to your team members list

Every team member has their own separate workspace

Owners:

  • Owners can add/invite & remove team members
  • Have access to admin panel
  • Admins have access to admin panel
  • Admins can't add/remove users

What is admin panel

With the admin panel, team members can view/edit all team members information like:

  • Booking types
  • Availability
  • Branding
  • Bookings
  • Settings

To set roles and permissions

Go to "add users" > Click on 3 dot icon > "change role"

assign role and save

Let clients choose the team member they want to book meet with

Please noteL account with admin/owner permission will be able to use this feature

Your team page

Cheers

Manage all your clients/team members from 1 single dashboard

Please note: account with admin/owner permission will be able to use this feature

Step 1: In the sidebar > under admin management > Go to manage users

Step 2: Now here you get the option to → Select the team member and the feature you want to access for that particular team member/client

Step 3: Now from this admin dashboard you are able to manage the users

Step 1: Go to appointment types tab

Step 2: Select an existing appointment type or create a new one

In the first tab scroll to the bottom

Step 3: Check the option and save it

Select the appointment type which you want to accept payments for

Scroll below in the first tab

There you will find payment settings

Select your desired payment gateway

Options explained:

  • Stripe - Your client gets to pay using a credit/debit card
  • PayPal - Your client gets the opinion to pay using Paypal
  • Stripe/PayPal - If you want your client to get both pay options (credit/debit card and PayPal)
  • Offline - If you want to collect offline payments or on your own

Result: Your client will see payment options according to the payment option selected

Full video:

Step by step guide

Go to availability > edit/create schedule

Click on "Add"

Select your dates & click on delete icon

Now you see unavailable written, click on "submit"

Result: Time off added

Step 1: Make sure your appointment type is ON

Step 2: Make sure appointment type isn't - PRIVATE

Team/Agency Plan

Manage multiple team members/clients from 1 single dashboard

Sell it to your clients

How does it work?

Sneak peak video Cyber Monday offer

2x faster, easier and professional

Probooking is now 2 times faster, easier & more professional.

Core Additions:

Coupon Codes:

Now you can run promotions for services you offer.

Use cases: First-time discounts, black Friday discount, etc

Follow-up Emails:

Send follow-up emails thanking your clients or sending them

Helpful content.

Meeting Notes:

Add meeting notes so you know what the meeting is all about and are fully confident

Cancel / Reschedule Note

Add cancel/ reschedule note so you and your client know why the meeting got cancelled

Integrations

Multiple Google Calendar

Sync with your both personal and professional google calendar

Google Meet

KonnectzIT, Pabbly, Integrately

Step 1: Login > “One time Appointment”

Step 2: Fill in the details as shown below

Step 3: Click “create” to finalize the appointment

Add YouTube / Vimeo / VadooTV video to your Booking page

Step 1: Go to Appointment Type tab

Select the particular appointment type

Step 2: In tab 1 scroll below

Add VadooTv link and save